Member Portal Assistance

Advising non-attendance

**You will automatically receive a make-up when you advise non-attendance through the customer portal; to see how to book your make up, please view further down the page***

Advising non-attendance is simple, and takes approximately five (5) minutes to complete by following the steps below:

  1. Click the orange “Advise Non-Attendance” button on your home screen. Home Screen
  2. This will take you through to the following screen below. You will need to select one of the three (3) reasons. 1. Medical Reasons – for when your child is ill, or has an injury; 2. Family Holiday -for when you will be away, and unable to attend; or 3. Compassionate Leave – for when you are experience a difficult time within the family.
    Confirm Screen
  3. Once you click continue, you will be then taken to a confirm screen to check the details are correct. Please note: Once you click confirm non-attendance, you will not be able to undo this without calling the office on 08 6143 4511.
  4. When you have advised non-attendance, your enrolments tab will now have a “book a make-up class” area. To see how to book in your make up, please continue to read below. Book-a Make up
Booking a make-up lesson

Through the parent portal, you will now be able to book your make-up lesson up to 4 weeks in advance. To do this – follow the steps below:

  1. Click the blue “Book Make-up Class” in the enrolments tab.Book-a Make up
  2. You will then be taken to the following screen which will allow you to select from the available spaces for your make-up lesson over the next 4 weeks. You will need to select carefully, as if you book into the wrong class you will need to contact the office to amend the booking. Make up booking
  3. Once you click continue you will be taken to the confirm page, where you need to check your booking – and then confirm it.
    Confirm Home Screen
  4. Once your make up booking is confirmed, you will be able to see the booking on the home screen, as shown below: Make up-home screen

If you have any further questions or need any help, please email the WestSwim office on or call the office on 08 6143 4511.